Getting Started
Sign In to AssistITk12
The AssistITk12 login screen is clean, secure, and user-friendly, providing staff and technicians with quick access to the system. Users simply enter their email and password to sign in, with role-based permissions ensuring each person sees only what’s relevant to them.
Dashboard
AssistITk12’s Dashboards & Reports feature empowers IT administrators to make data-driven decisions by offering real-time visibility into help desk operations. Dynamic dashboards, you can visualize ticket volume trends to pinpoint peak periods and recurring issues, while detailed metrics on technician performance monitor resolution times, workload distribution, and individual contributions.
Tickets List
This screen provides users with a clear, organized view of all their submitted requests. Each ticket displays key details such as status, priority, category, and last update, making it easy to track progress at a glance. Users can filter, sort, or search tickets to quickly find specific issues, and click into any ticket for a full history of updates, comments, and resolutions.
