Category: Dashboard & User Roles

  • For AssistITK12 Admins: How do I access AssistITK12?

    District admins can access the AssistITK12 Dashboard by going to the AssistITK12 login page and entering your email address and the password you set when you signed up for AssistITK12. Once here, District admins do the following in AssistITK12 :

    • Manage the flow of staff data to AssistITK12.
    • Edit or update new AssistITK12 roles.
    • Create new Classrooms

    District Admin Owner

    If you were the one to sign up for AssistITK12 for your district, congratulations, you are the “owner” of the account! This means you are the first AssistITK12 district admin. The owner of the account can add new district admins, and any administrator can add new school admins. For more information on adding new admins, please see this article on managing your team.

    Accessing the AssistITK12 Dashboard

    The AssistITK12 Dashboard is where you can manage your district’s data and account settings. You can access the AssistITK12 Dashboard by going to the AssistITK12 login page and entering your email address and the password you set when you signed up for AssistITK12, or when you were added to your district’s account.

  • How to Create a New Ticket

    1. Click on the Tickets button on the left sidebar
    2. Click the Add Ticket Button
    Ticket Management Screen

    Add Ticket Screen

    1. In the Add Ticket Screen complete the form
    2. Select the Problem Category drop-down menu
    3. Describe your ticket issue in the Description Box
    4. Click Choose Files from the Attachment section (if you need images for reference)
    5. Select the file you want to add and click the Open button
    6. Click the Submit Ticket button
    New Ticket Screen

    All Tickets List

    After you create your ticket, the new ticket will show in the All Tickets Screen

    Ticket Management Screen